SHIPPING & RETURN

PRODUCT EXCHANGE POLICY

We are able to bring you the highest quality organic tea for the best price since we work directly with tea growers. In order provide you with fresh quality tea, we keep our quantities to a minimum with the expectation that everyone will be happy with our products. Since tea is a food product, we do not accept returns. However, with prior authorization from our Quality Control Department, we can exchange, substitute or issue a store credit per your request (you pay for shipping costs). If the order has an error that is caused by us, we will refund the return shipping cost. Should you have any such requests, please contact us within 14 days of receiptwith your order number, name and address. Please note that Sale and Clearance items are a final sale.
For exchange and store credit authorizations, please write to:

Regal Ceylon Tea
ATTN: Authorizations

info@regalceylontea.com

1-888-206-6644

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PAYMENT OPTIONS
We currently accept Visa, MasterCard, Discover and American Express. The information is encrypted and secure, you may also give this information via telephone.

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PRICING
We try to make sure every item has the correct pricing. In some circumstances we may have the incorrect price posted, if the correct price is lower you will be charged the lower price, if the correct price is higher we will contact you before charging the card.

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SHIPPING RATES & POLICIES
FREE ground shipping for orders over $75.00 applies to orders shipping to one address within the U.S.

It is importance to us that your Regal Ceylon Tea orders are shipped promptly and with care. Typically, orders placed by 12:00 Noon Eastern Standard Time will be shipped the same business day. Please allow 4-7 business days for your order to arrive.

Refer to the following chart for all Regal Ceylon Tea shipping options and associated rates:

Method of Shipping Continental US Order Total
Under $75 $75& Over
UPS Standard Shipping $8.00 FREE
USPS Priority Shipping $6.00 FREE
UPS 3 Day Select $14.95 $14.95
UPS 2nd Day Air $19.95 $19.95
UPS Overnight Shipping $27.25 $27.25
Other International locations (see below)

Every attempt will be made to keep the shipping rates low. Our staffs are constantly working with shippers to keep the prices low. Regal Ceylon Tea reserves the right to change shipping rates without prior notice.

INTERNATIONAL SHIPPING RATES
Please contact Regal Ceylon Tea directly regarding shipments outside continental US.